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How wede196pro Protects Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information stays secure and private.

Data encrypted in transit and at restPayment details handled by certified processorsAccount access only by you and our support team
wede196pro How wede196pro Protects Your Privacy
REACH OUT ANYTIME

Privacy Questions and Data Access Requests

Team online

Email Support

Contact our data team at [email protected] with privacy questions or to request a copy of your personal data. Responses arrive within 3 business days.

Live Chat

Ask about your account privacy settings and data handling through live chat, available 24/7 in English. Staff respond in under 2 minutes during peak hours.

Account Dashboard

Log in and visit Settings → Privacy to review what personal details we hold, update your email, or download your account history as a CSV file.

HOW WE KEEP YOU SAFE

Account Security and Data Protection Inside wede196pro

Your account password is hashed and never stored in plain text. Two-factor authentication via SMS or email protects logins from unauthorised access.

Password Security

Your password is salted and hashed. We never email you asking for it, and our support team never needs it to help your account.

Payment Encryption

Deposits via DANA, OVO, GoPay and QRIS are processed by PCI-compliant payment gateways. Card and wallet tokens are encrypted end-to-end.

Session Privacy

Sessions expire after 30 minutes of inactivity on shared devices. Log out on any device from your dashboard to end all active sessions instantly.

Data Retention

Account data stays with us for compliance; closed accounts are archived for 7 years. Deposit receipts and game logs are yours to download anytime.

Third-Party Requests

We do not share your data with advertisers, brokers or analytics firms without your consent. Law enforcement requests are reviewed by our legal team first.

Update or Delete

You can update your email, phone and address in Settings anytime. Data deletion depends on local law; contact support to learn your options.

Privacy and Data Questions Answered

We collect your name, email, phone, date of birth and residential address to set up your account and verify your identity. Payment details — such as your DANA wallet ID or bank account — are needed to process deposits and withdrawals. We also log your game activity and bet history for your own records and fraud detection.

Your account data stays with us for 7 years after closure, as required by local financial laws and our anti-money-laundering policy. Deposit receipts and bet logs remain accessible from your dashboard for 2 years. After that period, your data is deleted or anonymised.

Yes. Log into your account, go to Settings → Privacy and select Download My Data. You'll get a CSV file with your account details, deposit history, and game activity. The file arrives in your email within 24 hours. You can also request this via our support team.

We use cookies to remember your login session, language preference and game filters. Some cookies are essential for the lobby to work; others track how often you play specific games so we can show you relevant updates. Disable non-essential cookies in your browser settings; the lobby will still function but load times may increase.

Only you can view your full account activity and payment history. Our support team can see your data only when you contact us about an issue; staff access is logged and monitored. We never share your game history or payment details with other players, partners or advertisers.

If we detect unusual activity — such as logins from new countries or rapid withdrawals — we may temporarily restrict your account and ask you to verify your identity via email or SMS. This protects your funds and your privacy. You can always contact our support team to explain the activity and restore full access quickly.

Visit your account Settings → Profile to update your email, phone or address anytime. Deletion depends on local law; contact [email protected] with a formal request and we'll review it within 5 business days. You can also request removal of specific data categories such as cookies or game logs.