Questions About Our Terms & Conditions
Your account stays active and your balance remains intact. We don't close dormant accounts or charge inactivity fees. When you log back in, everything is exactly as you left it. You'll see any term updates we've made since your last session.
Yes. Most withdrawals via DANA, OVO, GoPay and QRIS complete within 4 hours. If yours is pending longer, contact live chat with your withdrawal ID. We'll check the status at the payment provider and escalate if needed. Verification delays are the most common reason for longer holds.
Verification means confirming your name, ID number and payment method match your account. It's required before your first withdrawal — a one-time process that usually takes under 10 minutes. You'll upload a photo of your ID via your dashboard. This protects both you and us from fraud.
Yes. After closure, your account is permanently locked, but you can register a fresh account anytime using a different email. Your old data stays archived for seven years for compliance. The new account is treated as a separate entity with its own balance and history.
We keep encrypted transaction records for seven years as required by law. Your personal data — name, ID, phone — is anonymized after 30 days of account closure so it can't identify you. If you request permanent deletion, legally required records stay, but all contact details are removed.
Failed deposits don't reach wede196pro, so your payment provider holds the funds. Contact your DANA, OVO, GoPay or QRIS app to check the status and initiate a reversal. Most failed deposits return within 24 hours. Once cleared, you can retry. Our live chat can help you troubleshoot the failure.
Yes, but new methods require re-verification. You can add a second DANA, OVO, GoPay or QRIS account through your payment settings. Withdrawals must go back to a verified method. Once verified, you can switch between your registered methods anytime.
